Calagan
Active Member
I don't think I was very rude or particularly agressive in this thread (just a little bit, trying to keep being polite).
I just express my concern of a bug that seems pretty easy to avoid if the plug is tested by a normal beta team, regarding a very expensive product you are not allowed to demo or re-sell and that had some issues since the day of its release 2 years ago. A bug that seems basic, but is actually preventing me to recall the whole work I did with the plugin in the last 2 years (so it's a pretty bad issue)...
I don't belong to a business like Spitfire Audio, that has around 100 employees and has an estimated annual revenue of around $20.5M per year (as I can see on the net : I was pretty amazed at that number).
I am my own boss, and I earn what I need to survive with music (which is already not that bad).
But if I deliver a mix for which I am paid peanuts with such a coarse issue (like, I forgot to include the hi-hat or the 2nd violin), someone will ask me for a quick correction, and will not tap my back telling me it's not a problem because everybody's doing some mistake.
Same if I forget my line on stage. The audience will not talk to me after the gig telling me it's not a problem, everybody is making mistakes, gig was cool, even considering this very embarassing empty moment in the middle of the last song.
I mean, how many of us did pay more than 300€ for this library ?
Since how long are we waiting for an update ?
And again, show me just an exemple in the industry of such a stupid mistake done to an update that spoils so deeply your use of a plugin (again, NI is quite a champion in this field since some years : it's been months I'm afraid to even launch Native Access).
To give an exemple of a similar situation, I remember I updated Equick (DMG Audio) some months ago, and the plugin was not processing nothing due to a mistake they did in the update : I did send an email to the support and few hours laters (or maybe 1-2 days, I don't remember) the fix was online. I was a bit amazed that this issue could pass the beta testing process, but at least they did quickly what was necessary not to spoil their customers with an issue that just forbid you to work.
It seems Spitfire has a different take on their responsability as developpers. They may give us a fix soon, but given the background I have some doubts about it (sorry in advance to Spitfire if the fix is released today).
I did not buy an expensive toy, I bought a tool with some professional purpose.
It was an expensive tool, with no demo, no resell policy. I think I can demand some more reliability given these conditions.
P.S. : and by the way, I'm even more angry on the people defending Spitfire than on Spitfire themselves. I mean, are you receiveing free libraries from them ? Are you some kind of influencers with some hidden interest in that game ? Or are you some kind of strange masochists that like to pay for unreliables tools and just adore superior authority, whatever the authority in question ? Would you be the kind of person to support a government because "politic is difficult", if the government in question is turning your country into a mess and seems to serve some superior causes (usually, the interests of upper-class) instead of those of the people ?
only used au though. Was a nice update for me.
