Sometimes the most challenging thing with a new, proprietary venture like this is to not take it personal, especially when you spend the money for the newer libraries and then spend personal time sorting out theissues on top of that.
I actually reached out again, and will be sending them crash logs and notes I've kept, though any further investigation on my part will be done in isolation, when I have a few minutes here and there. I can't use this in projects with a high degree of confidence, but trust in time that won't be the case. I guess I've paid forward, twice now, for something that will still be there for me to use eventually.