Lode_Runner
Sample librarian
Only one guy gets to play the Surly 300 - Surly!
Neo-Soul Keys® Studio Launch - $79.99 Intro Price :: $39.99 Crossgrade
- Thread starter GospelMusicians
- Start date
I know this is probably a support related post but trying anyway.
The RAR's don't work. They just seem to be extracting forever and nothing happens. This is on OS X.
EDIT: Oh, I am not alone with this problem. Seems like a premature release...
Anyone got it working?
Yes, they seem to be extracting forever but finally they are done. I almost lost patience but after 45 minutes or so everything was fine (on OSX). Around 20 GByte of data. I like the pianos a lot, even the Surlys
OP
OP
GospelMusicians
Member
Yes, this includes the Steinberg folks. You have to register with us and this is how:
For Third Party Registration please do the following:
- Go to the Product: (broken link removed) and Add it to your cart
- When you go to Checkout, then choose Other for payment method
- In the Notes Section of your Order Please let us know who you purchased from and your registration numbers/Order ID.
- Send a copy of your invoice to [email protected] and the Invoice number that you received from us.
We will process your order and you will receive all of the benefits as a regular purchaser.
OP
OP
GospelMusicians
Member
So the RAR format is really finicky. We compressed using WinRAR and it seems that you have to use the suggested extraction tools per the Installation Manual. So for OSX us UnRARX and for Windows use WinRar. For OSX guys, the status is a bit weird. It takes a while and you have to wait until you see that it's absolutely finished.
OP
OP
GospelMusicians
Member
Don't worry about this....This is only for people who are not connected to the internet. We are working on an update for offline activation. It's not really that intrusive, because somehow someway every system requires an internet connection, even if it is just to download a Manager.
Simon Ravn
Senior Member
OK it actually DOES seem to extract - it just takes a long time as others have pointed out. Sorry about that. I just never saw such slow extraction before. Looking forward to checking it out.
Ashermusic
Senior Member
Ye, it does. A couple of times I almost quit it because I thought it wasn't woking.
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Quasar
Senior Member
My DAW PC is offline. I admit I am pretty fussy (essentially militant) about what forms of CP I will tolerate... On rare occasions (and only after much wailing and gnashing of teeth - I would much rather port an offline C/R or whatever when I can), I am willing to insert a USB WiFi stick and activate a license key once. But anything involving dongles, 3rd party drivers or accounts, anything that must "phone home" every x number of days, requires renewable subscriptions, network adapters... In short, any licensing that has to be "maintained" via the communications grid is an absolute deal killer. Simple like that.
My DAW workstation computer is akin to a diary or private journal, and I run like a scared jackrabbit away from anything that even HINTS at privacy intrusion on the levels outlined above. If you're working on an offline activation update, I would be interested in what it is once this update has been completed. The pianos sound wonderful.
kurtvanzo
Capt. Zorro
Thanks Jamal. It would be wise to clarify on the website and watch for typos. I recieved your email promotion this morning which contained this, which I hope is a typo:
UPDATE: We have just decided to reward any customer who has purchased any of our other Kontakt or UVI products in the past. You will not get the $39.99 price, but you will get the $49.99 price.
Either BOTH prices are Typos, or by "reward" you meant "punish". I hope it's the former.
Regardless you may want to reread your mailings before you send them out. As a person with dyslexia I always do this before sending any email and it saves a lot of headaches (and customer questions). Thanks for being so responsive here, it really helps.
Vita Et Musica
Member
Still no dice for me. Re-downloaded, unzipped with WinRAR. Download takes less than 4 minutes for about 6GB, then the decompression takes almost 1h20m.
I don't believe I've ever seen a RAR file compressed so zealously. 6GB becoming almost 20GB is an amazing feat, but it may be causing some issues. I got a bunch of "file is corrupt" messages, but some of the files that didn't work last time, did work this time. There are a bunch that were corrupted last time that continue to be corrupt. I've now tried unzipping with WinRAR, 7zip, and B1 Archiver. This is pretty standard stuff- I've downloaded many TB of samples and unzipped/installed without issue.
I'd rather have 10 zip files that work than 3 RAR files that don't. No word back from Gospel Musicians yet via their contact us form. Busy times, I guess!
I don't believe I've ever seen a RAR file compressed so zealously. 6GB becoming almost 20GB is an amazing feat, but it may be causing some issues. I got a bunch of "file is corrupt" messages, but some of the files that didn't work last time, did work this time. There are a bunch that were corrupted last time that continue to be corrupt. I've now tried unzipping with WinRAR, 7zip, and B1 Archiver. This is pretty standard stuff- I've downloaded many TB of samples and unzipped/installed without issue.
I'd rather have 10 zip files that work than 3 RAR files that don't. No word back from Gospel Musicians yet via their contact us form. Busy times, I guess!
OP
OP
GospelMusicians
Member
We never heard of 6GB downloading in 10 minutes and we are on a 1GB Bi-directional Fiber line. It could be that the downloads are coming corrupt for some reason.
We are not doing anything different at all with the RAR. We are using what probably 90% of all sampler developers use, which is Winzip to compress. This is the normal decompression time it takes for any large library.
OP
OP
GospelMusicians
Member
Next version which should be available in a few days, will allow for Offline Activation. It'll be similar to the Challenge Response and it'll be more manual.
There will never be a single authorization system that makes both customers and business owners happy. If it's too easy, then your stuff becomes shareware in a matter of months. If it's too intrusive, then customers hate it. So we think we found a safe middle-ground.
Vita Et Musica
Member
I'm on Google Fiber, those speeds are pretty normal for me, although bringing these down from the Amazon servers were some of the fastest download speeds I've ever seen. Is there some sort of alternative download? Are the downloads links/files generated or are the files a static download? Not sure what else I can do. I'm not doing anything different on my end. Can you zip the files rather than RAR format? I can easily drop them in a single sample folder.
Vita Et Musica
Member
I should also add that I have many libraries that exceed the size of this one and I don't ever recall any of them taking this long to decompress, but that's probably because they aren't compressed as much. Typically they're just putting NI compressed files in a zip or RAR as a package. Anyway, wouldn't mind waiting either way if the files decompressed without errors. Hope I can get this working- love everything I'm hearing in the demos!
Vita Et Musica
Member
3rd time's a charm. I re-downloaded, this time I used WinZip to decompress, since it was mentioned that WinZip was used to compress the files. There were several times WinZip stopped with an error, but each time it offered me the option of debugging. I would debug and it kept decompressing the files.
So, basically the sampler is not set up to load a partial sample set. If it's missing one of the files and pops up the missing file alert, you have the option of choosing to locate the sample folder (which I did and it sends you into an endless loop of missing files) or you can choose ignore. Apparently, if you choose ignore nothing loads, even if you have a folder full of functional .ch1 files. This is either a bug, an oversight, or a poor design choice. It's an all or nothing thing. So, what would happen if I wanted to only take a small portable HD with only a few of my favorite EP's? I'm guessing that may not be possible? Or there's some other workaround I haven't heard yet.
Anyway, with Neo-Soul Keys Studio up and running, I'm diving into the sounds. Totally amazing and worth waaaay more than the asking price. Rocky start, happy ending.
So, basically the sampler is not set up to load a partial sample set. If it's missing one of the files and pops up the missing file alert, you have the option of choosing to locate the sample folder (which I did and it sends you into an endless loop of missing files) or you can choose ignore. Apparently, if you choose ignore nothing loads, even if you have a folder full of functional .ch1 files. This is either a bug, an oversight, or a poor design choice. It's an all or nothing thing. So, what would happen if I wanted to only take a small portable HD with only a few of my favorite EP's? I'm guessing that may not be possible? Or there's some other workaround I haven't heard yet.
Anyway, with Neo-Soul Keys Studio up and running, I'm diving into the sounds. Totally amazing and worth waaaay more than the asking price. Rocky start, happy ending.
OP
OP
GospelMusicians
Member
We have an update coming in a few days that will allow offline activation via a type of challenge response method.
RARs work on OSX...Just need to be patient. 21GB is compressed to 6GB. Some have reported 30 min. or so. You have to understand that RAR archiving is very, very limited on OSX, but it's the best format we have.
RARs work on OSX...Just need to be patient. 21GB is compressed to 6GB. Some have reported 30 min. or so. You have to understand that RAR archiving is very, very limited on OSX, but it's the best format we have.
My two cents:
1. It took 50 minutes for mine to decompress. Seriously, pack a lunch.
2. Like Vita Et Musica mentioned, if anything goes wrong (i.e., like me, you assumed that it wasn't going to decompress into a file 3.5 times bigger...) then it won't work. At all.
3. Totally worth the 50 minute upgrade. After playing it, I'd have waited 50 hours. They're that good. I wished Keyscape had more of those MKS 'Digitals that are kind of EPish' sounds, and Jamal's EX5, Dynos and FM EP's totally satisfy that wish.
TL-DR: At the price point, this needs some phrase which goes three levels beyond what most people mean by a 'no-brainer purchase.'
1. It took 50 minutes for mine to decompress. Seriously, pack a lunch.
2. Like Vita Et Musica mentioned, if anything goes wrong (i.e., like me, you assumed that it wasn't going to decompress into a file 3.5 times bigger...) then it won't work. At all.
3. Totally worth the 50 minute upgrade. After playing it, I'd have waited 50 hours. They're that good. I wished Keyscape had more of those MKS 'Digitals that are kind of EPish' sounds, and Jamal's EX5, Dynos and FM EP's totally satisfy that wish.
TL-DR: At the price point, this needs some phrase which goes three levels beyond what most people mean by a 'no-brainer purchase.'
Vita Et Musica
Member
Agreed. The install compression scheme could be better, and there are some programming bugs, but I'm convinced this is the finest collection of sampled EP's available. I'm blown away by the quality, variety, and depth. You can make these sound as quirky and noisy as you like. Authentic to the bone. At this price point, they're basically giving it away. Seriously.
