Well, it turns out I made a huge mistake buying these. Which is why I changed the title of this thread, because I want people to be warned. Being Friday night at 2:22 I'm not in the mood to retype all I just did in a message to Orchestral Tools, but needless to say I'm really pissed off.
When you're not swimming in cash and you spend $2,000 in a product that is supposed to be top notch, but has no quality control and basically you can't really use, at least not as much as you would use Cinesamples, Eastwest Hollywood Orchestra, CSS, etc, you can't just let it go. So I will paste here the message I just sent to Orchestral Tools and hopefully it will warn others who still haven't fallen for it, because most likely they won't give me a refund and I will have to file a claim with my credit card.
And if you want to call me an idiot for spending so much money with them after I knew about two glitches in the Wolfenstein Low Strings in Metropolis Ark 1 that went without a fix since I reported it about 8 months ago, feel free to do so. I just didn't think there was a chance that this company could be so bad at quality control when they have samples that sound so well. I thought those were too isolated glitches, and this 50% off sale was a great chance to get these libraries, which I had always wanted.
But they are useless, and you will see in my message to them why. And you can also hear the mixdowns from Cubase (These are plain mixdowns with no reverb added, only a standard limiter to the stereo out track to make sure it doesn't clip). Because to me one thing is clear. You can't rely on libraries where you know there's a glitch at certain notes or ranges and in certain articulations, because you need to be able to compose using these libraries in any way you see fit, not working around glitches they have. If I want to have a sequence of fast playing short notes in spiccato, staccato or whatever other short articulation, I can't be thinking "Oh, wait, I want this repetition in F3, but even though I paid a buttload of money for these libraries, they have that glitch. So I will put the notes in F4 and then do something else as a workaround, like render them to an audio track and then change the pitch of the audio part.
And if I want to compose something that will have a bass playing E1 in sustain or sustain legato, I simply cannot use these because of what you're going to hear. You might say "But that noise is in the background". Sure. But if ALL you're playing at that point in your composition is an E1, it's very audible. So instead of using the most expensive library I ever bought, I have to use any of the other libraries I have, none of which have any glitches that I can tell after using them for a year or several months.
So here's my message to them:
Earlier this year I bought the Met. Ark 1 Wolfenstein low strings. I reported a couple of bugs with them, but so far they haven't been addressed. That's not the main problem, just background. The huge problem is that I just spent 1,825.11 € in almost all the Berlin series libraries you have on sale for 50%, because despite these glitches in the M. Ark 1 strings, everything I had so far from your company has an excellent sound quality. Since you don't do 50% sales often, I went for it, first the main bundle, then the other string libraries and the extra woodwinds ones. Cost me $2,000, which is an insane amount of money for me, but I thought these libraries were top notch.
Sadly, your lack of quality control and dedication to detail that was only evident in just two rather small glitches in the Wolf. strings, are all over the place in the Berlin Strings, which as you say, is your flagship library.
First, I load in Cubase Pro 13 a MIDI mockup that has a lot of very short notes in rapid succession, and I try all the short articulations until I find the one that sounds the best. And that's when I start hearing all these clicking noises, but only on certain notes, not in all the octaves that the violin can play. So at the same velocity, these notes play fine in staccato, or even spiccato, but they make a horrible clicking noise for notes around F3 or so. Other short articulations make these noises too, but only in the range mentioned. Other notes that are just as short and have the same exact velocity but in other octaves don’t have this clicking noise.
Then another track that has violas, it does the same thing, only in short articulations and around G2 and notes around it.
That's one of the files I attached.
As if this wasn't bad enough, I start another project, trying to do a mockup that starts with a bass playing a sustain in E1. So I load the bass in Berlin Strings and play E1. I hear the bass playing E1 but a fraction of a second later, I hear this weird noise in the background, mostly on the right channel. It's a mid-high pitched noise that sounds like someone moved something in the background they were not supposed to move, and it made it into the recording. Normally that wouldn't have been a problem, any company that does proper QC and plays the notes one by one in each articulation, would've heard this and taken care of it the next recording session, or just included another take of the same note.
This shows me that you people just don't care about these details, but even at 50% off, your libraries are too expensive, especially when they're not 100% perfect, and have more glitches than libraries that cost way less.
I have all the Eastwest libraries, all the Cinesamples libraries, CSS, and many others, and not a single one of them has any glitches that I could tell just by using them normally.
If you would've fixed the Wolfenstein strings glitches fairly soon, I would say, no problem, I'll keep these because they sound great and they will fix these problems. But I've been asking Gerardo when are those going to be fixed, and he just told me basically whenever we want to. Not with those words, but it's been about 7 or 8 months, and still no fix to those.
But spending so much money on what is supposed to be a top notch library, and it turns out that in less than a day of using them, not even trying to find any glitches, I find all these, it tells me that I made a huge mistake. Because this is going to be like the Wolfenstein strings. It's never going to get fixed.
So I don't want to hear any excuses, like "Don't worry, we're going to fix them soon" because I'm not going to have it. I'm an old guy, I don't want to spend time troubleshooting things or waiting for fixes. If I spend so much money on sample libraries, I want them to work, period. If in just one day I found all these glitches, I bet if I start to use them, I'm going to find a lot more.
So I don't want to waste my time arguing about this back and forth, I want my money back, and once I see it, I'll delete these, and you can take the licenses from my account.
If you don't give me my money back, I'll simply file a complaint with my credit card, that's it. For starters, this is borderline criminal, because you sell something very expensive promising high quality and you don't state clearly that many notes and articulations will have glitches.
So I expect to receive a response from you agreeing to give me a full refund for everything I purchased on November 21st, 2023 by end of day on Monday, or I will start the process of filing a claim with my credit card.
View attachment Orchestral Tools Berlin Strings clicking noises.mp3
View attachment Berlin Strings Bass E1 glitch.mp3