we did discuss this and everyone agreed there should have been better communication -- i understood they did sent out a follow up email. we do have 2+1 great people in-house that do all the 8dio/soundpaint in-person customer support and i think that's where most of the focus is. the discord chats for better or worse are the "official" community discussions. i'm not sure how much they look at 3rd party boards. i think in general us engineers get thumbs up when we post -- "straight from the horses mouth," as it were. i personally wouldn't care about hearing from the Troels but i do understand where y'all are coming from.
Good to have you back Matt.
The only mail I got related to this incident was on the 19th which didn't really fully described the whole situation like you did here.
Since you posted on the 20th, only emails I got was promotional emails from Soundpaint.
Yes, been regularly checking spams, too.
Well maybe I won't get any further email after all.
Good to hear some more details on how the program runs. Thanks for that.
just to clarify: one instance of Soundpaint has to be online and logged in to validate any newly installed library. after that, no server communication is needed to run -- you can be offline forever after that. the usual download should be no problem as you are online anyway. you can though install libraries copying from other machines/drives, so if you do that offline you will need to take the destination computer back online before you can use those specific libraries.
Whether we receive further email or not, I'll wait for few more days and try to put 'case closed' mark on the title. If there's no point on waiting why drag this any longer anyway. I'd like to quote Matt's posts on the top as well. But also, I'll include the fact there wasn't official follow-up email on this matter and you should check the discord to join the 'official community'.(I won't, but there'
ll be people happy to join them)
Personally Matt, really appreciate how you came here and try to explain and lighten up the situation. As you pointed out, good to see SP realizing that there could have been better communication. Like you said above, If your understanding is that they sent out an follow-up email and we didn't, that shows poor communication inside the company unfortunately. It is not your fault. Or maybe everyone else got the email and I didn't, or I just missed and that'd be my fault.(If so, someone share the email for me?)
I just find this whole thing can be resolved so easy and we can put an end to this, since initial error was just a bug. Maybe I'm the one dragging this over this email I've been waiting for. I feel very stupid.