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Soundiron customer service?

Discussion in 'SAMPLE Talk' started by kimarnesen, Oct 10, 2017.

  1. kimarnesen

    kimarnesen Composer

    Feb 12, 2014
    They are not responding on email or Facebook. Have anyone had luck with them before?
  2. hawpri

    hawpri Senior Member

    Are they (or were they?) located in the San Francisco bay area? If it's been a few days, it could be that they or people they know are affected in some way by the fires in that area. This is purely speculation, though. They could very well be closed on the weekends and/or a little slow to get back to people.
    rrichard63 likes this.
  3. synthpunk

    synthpunk Yo Gabba Gabba

    Mar 3, 2015
    Hell's Kitchen/Orlando
    Yesterday was a holiday in United States, Columbus Day, coming off a weekend. I would give them a day or so perhaps to catch up on their backlog.

    Last edited: Oct 10, 2017
  4. Goldie Zwecker

    Goldie Zwecker Senior Member

    Feb 1, 2017
    I wrote Nathan from Soundiron this morning, and got a response from him about 7 hours later.
    They have a great customer service.
  5. Lawson.

    Lawson. Senior Member

    I generally have had solid customer service with them, but I did send an email about a week ago asking about transferring a library with no response yet.
  6. paulmatthew

    paulmatthew Senior Member

    Feb 21, 2013
    Milwaukee, Wi
    Their customer service and response time has always been stellar for me . I'm sure it was either missed or due to the holiday .
  7. JonSolo

    JonSolo Not Han's Brother

    Yes they are always quick to get back to me as well. It was a 3 day weekend.
  8. OP

    kimarnesen Composer

    Feb 12, 2014
    OK, maybe I'm just spoiled with Spitfire's immediate replies on Facebook chat, and 8Dio on their website's chat.
  9. synthpunk

    synthpunk Yo Gabba Gabba

    Mar 3, 2015
    Hell's Kitchen/Orlando
    I don't think Spitfire or many other companies answer emails on weekends or holidays. You did check your spam folder also correct?

  10. playz123

    playz123 Senior Member

    Nov 7, 2011
    Nanaimo, BC
    Always very prompt to reply when I contact them, so am not sure where your problem may lie. Never have had to wait more than a day for a reply, and have even had replies from Mike himself on a weekend. I can reassure you, without a doubt, they definitely care about their customers.
  11. Mike Fox

    Mike Fox Senior Member

    Jul 8, 2016
    Soundiron has some of the best customer service in existence.
    Goldie Zwecker likes this.
  12. rrichard63

    rrichard63 Perpetual Novice

    Nov 17, 2013
    San Francisco Bay Area
    In my limited experience with them, they have always been responsive and helpful. As someone else said above, they are located in the San Francisco Bay Area. I believe they are in the East Bay, not directly affected by the fires, which as of right now are still zero per cent contained. But they might be busy helping friends and loved ones who have been displaced.
  13. Fleer

    Fleer No Member

    Dec 12, 2014
    Another very positive review of Soundiron’s support over here.
    Goldie Zwecker likes this.
  14. OP

    kimarnesen Composer

    Feb 12, 2014
    Happy ending, got excellent help :)
  15. Rap-sody

    Rap-sody Music... again and again

    Aug 29, 2017
    Excellent service for me.

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