I've been trying to resolve an issue with NI for going on 2 weeks now.It took them 3 days to respond and from then on was 1 email a day which could have all been resolved in one day with good competent instructions. Their tech help line is non functional.They never answer and say they have too many calls then disconnect you.This is completely unacceptable business practice in my opinion.I haven't paid a premium price for my libraries to be held hostage by a shoddy company that has zero concern for their customers. I am just venting because 90% of all of my library's run on Kontakt and there are no alternatives.In my opinion this is a travesty.At minmuim it would be nice if all of the VI library's were run on their own engine then I could choose whom to do business with.I am positive I'd never do business with NI.At this point I'd love to be able to sell all of my Kontakt run library's so I never have to deal with NI again but at last... they cannot be sold...rock meet hard place. There I'm done ...now I have to deal with these an incompetent Ni tech to accomplish the most simple tasks which they cannot just explain in a few emails.Id like to think m frustration will subside completely when this issue resolves however i know there will be many more. So my more realistic dream desire is PLEASE someone who is ethical and competent create a new player for all the library's and put Kontakt out of business.Thanks for your time to read this.I await you opinions and flames.