What's new

Lexicon PCM Native stopped working - ZERO tech support for TEN DAYS

Frederick Russ

Founder Emeritus
Has anyone else experienced this from them? (Mods, please move this to the appropriate forum if necessary).
 

Attachments

  • Screen Shot 2020-02-28 at 3.20.41 PM.png
    Screen Shot 2020-02-28 at 3.20.41 PM.png
    38.5 KB · Views: 58

Nick Batzdorf

Moderator
Moderator
Hey Frederick, can't you just call Lexicon?

They're not a mom and pop operation, they're part of Harman, a big conglomerate that includes JBL, Bang & Olufsen, and several other big companes. If you can't get through to them, call Harman!
 

PaulieDC

1967 Bizzarrini (btw, don't own it, just love it)
Has anyone else experienced this from them? (Mods, please move this to the appropriate forum if necessary).
Ugh. You couldn't have been more clear in the email, there should have been a response. I'm commenting becauae that's the Reverb I invested in a few months back. o_O
 

lumcas

Senior Member
Hi Frederick, can you please expand on what is the problem? AFAIK PCM Reverb bundle still doesn't support iLok cloud nor a machine authorization, so you have to have you iLok asset on a physical iLok key. If that's the case it should work on any computer and any hard drive failure has no impact on whether it works or not. So I'm wondering how exactly did it stop working then? Also which "library" are you talking about in your email? Do you mean that PCM Bundle? Can you see your license on your iLok key? You can download any installer directly from their website, don't need any account just for that. Sorry for the trouble and I hope they'll get you up and running asap, the lack of any Lexicon/Harman support for such a long period of time is simply inexcusable.
 
Top Bottom