Has Anyone Had to Wait For Orchestral Tools

Discussion in 'SAMPLE Talk' started by Parsifal666, Oct 10, 2018.

  1. Parsifal666

    Parsifal666 I don't even own a DAW, I'm just a troll.

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    Forgive me if this has been asked too many times. How long does OT generally take to send download links, please?
     
  2. SoNowWhat?

    SoNowWhat? realised I can type here

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    Usually it’s pretty quick after purchase in my experience. (Pre-order obviously different but if you preordered TM then I’d think you definitely should have your links now).
     
  3. X-Bassist

    X-Bassist Senior Member

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    Unless it’s a pre-order, they usually send links within an hour or two, but I’ve heard of people having to wait a day or two because the bank has delaying payment (paypal use to have a problem years ago paying OT in that far off land of Berlin, Germany). Picking up Time Macro? Some beautiful patches. ;)
     
    Fry777 likes this.
  4. keepitsimple

    keepitsimple Senior Member

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    I bought two libraries from them, and the links were within seconds after transactions.
     
  5. zimm83

    zimm83 Senior Member

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    Same here. No problems. Never.
     
  6. Brian Nowak

    Brian Nowak Senior Member

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    I have 5 of their products, all purchased separately.

    4/5 showed up within minutes of my purchase. 1 didn't show up within 12 hours, so I emailed them. They claimed the email had been generated but it never showed up anywhere in my email, so they sent me a new link and I was off and running.
     
  7. JonSolo

    JonSolo Not Han's Brother

  8. ChrisSiuMusic

    ChrisSiuMusic Senior Member

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    I haven't, no. In my experience, they send out their links within a few hours of a product release, or the following day (at the latest) for a support ticket.
     
    zimm83 likes this.
  9. dcoscina

    dcoscina Senior Member

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    Always have received email/links on release date.
     
  10. OP
    OP
    Parsifal666

    Parsifal666 I don't even own a DAW, I'm just a troll.

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    Hey Orchestral Tools where are the links? You look worse and worse,
     
  11. OP
    OP
    Parsifal666

    Parsifal666 I don't even own a DAW, I'm just a troll.

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    I paid for met ark 2, now the whole world is wondering...after 24 hours.
     
  12. OP
    OP
    Parsifal666

    Parsifal666 I don't even own a DAW, I'm just a troll.

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    So, over 24 hours, bought and paid for. Orchestal Tools, you're fucking yourself on this forum. No links, nothing.
     
  13. OP
    OP
    Parsifal666

    Parsifal666 I don't even own a DAW, I'm just a troll.

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    Orchestral Tools, you are looking bad on this forum.
     
  14. They are at a convention so they are likely tied up.
     
  15. OP
    OP
    Parsifal666

    Parsifal666 I don't even own a DAW, I'm just a troll.

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    Fair enough...but I paid retail. I want customer satisfaction. Anyone here can understand. Over 24 hours no links. Orchestral Tools is looking like a untrustworthy developer.
     
  16. OP
    OP
    Parsifal666

    Parsifal666 I don't even own a DAW, I'm just a troll.

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    Potential customers: beware. Orchestral Tools doesn't put what you paid for first, That's fucked up.
     
  17. mikeybabes

    mikeybabes Only the good die young....

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    You do realise that over here in Europe it's like 2-3 am......
     
  18. ChrisSiuMusic

    ChrisSiuMusic Senior Member

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    @Parsifal666, I wouldn't be too worried about it. If anything the links should arrive in a few days once OT come back from the convention. If they still don't come, you can send them a support ticket.
     
    Parsifal666 likes this.
  19. lumcas

    lumcas Senior Member

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  20. chocobitz825

    chocobitz825 Senior Member

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    i would say delay is rare. I've purchase almost everything on their site over the years, and 9 out of 10 times, the links came quickly. I think maybe only once there was a few hours delay.
     
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