I have the same thought and I feel sad about it because I love the tone of Walker.....A year of empty promises ... not a great way to instill confidence in potential customers. I know I won't be doing business with Embertone in the future.
I just bought the piano and there is a notice stating that Embertone is having some legal issues with the name... that could also be a monkey wrench for a small company. Let's stand by them.
Good points. Although communication to their customer base is important - if only to say that it's still a work in progress.As EgM mention, they are a very small team I think, which will obviously won't have the same reaction time as bigger companies. Their service is above average and the quality of the products is top notch. To deliver such high quality, it takes time. My feeling is they are victim of their success. Keep faith, and you shouldn't be afraid of doing business with them. My humble 2 cents.
^^^ This.As EgM mention, they are a very small team I think, which will obviously won't have the same reaction time as bigger companies. Their service is above average and the quality of the products is top notch. To deliver such high quality, it takes time.My feeling is they are victim of their success.Keep faith, and you shouldn't be afraid of doing business with them.My humble 2 cents.
You guys have a weird way of coming up with excuses to deflect issues these companies have; especially with customer service. I love Embertone but the reality is they should be on here communicating with us every once in a while to let us know what is going on rather than radio silence for months at a time. I find this very odd behavior for this company as they have always been very active with the community. It takes all of 10 minutes to log in and give us some sort of update as to what is going on. Many of us paid a lot of money for this library and are waiting for updates beyond the half-pedaling thing.
If they had issues that required the library to be re-recorded, that's fine but at least let your customers know so we're not hanging in the dark for a year. Saying they are a small company is such a BS excuse for radio silence if I've ever heard one.
I'm having issues with the install of the library so I can't test it, just yet but is it usable for any application as is, or do the issues render the library useless for now?
You guys have a weird way of coming up with excuses to deflect issues these companies have; especially with customer service. I love Embertone but the reality is they should be on here communicating with us every once in a while to let us know what is going on rather than radio silence for months at a time. I find this very odd behavior for this company as they have always been very active with the community. It takes all of 10 minutes to log in and give us some sort of update as to what is going on. Many of us paid a lot of money for this library and are waiting for updates beyond the half-pedaling thing.
If they had issues that required the library to be re-recorded, that's fine but at least let your customers know so we're not hanging in the dark for a year. Saying they are a small company is such a BS excuse for radio silence if I've ever heard one.
To play devil's advocate, this forum is not called "Embertone Customer Support Forum". It's a 3rd party forum where developers choose to or not to be active. So regardless of your expectations based on the past, it doesn't require them to continue to keep everyone up to date in this forum.
I'm really curious how many people here who have complained of their silence have bothered to email their support email address that is located on their website?
I completely agree with you, so I did indeed email support yesterday.To play devil's advocate, this forum is not called "Embertone Customer Support Forum". It's a 3rd party forum where developers choose to or not to be active. So regardless of your expectations based on the past, it doesn't require them to continue to keep everyone up to date in this forum.
I'm really curious how many people here who have complained of their silence have bothered to email their support email address that is located on their website?