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Embertone Releases: Walker 1955 Steinway 'D'

Pablocrespo

Active Member
Yes, I know people are eager to defend the small companies, and I like to do that too, but some info on the status of the product would be nice, a beta was released, and then it went silent.

I would like to know if the problems will be adressed because is my best sounding piano, but I would start to move elsewhere.
 

mojamusic

Active Member
I'm having issues with the install of the library so I can't test it, just yet but is it usable for any application as is, or do the issues render the library useless for now?
 

thecomposer10

Soundtrack Composer • Pianist
I'm having issues with the install of the library so I can't test it, just yet but is it usable for any application as is, or do the issues render the library useless for now?
It’s definitely usable, but you can’t play technically intricate things with it because notes consistently cut out if you pedal them even a millisecond off. I mainly use it for slower “classical” style cues where I can deal with the pedal issues by editing CC data piece by piece.
 

ryst

www.nathandanielmusic.com
You guys have a weird way of coming up with excuses to deflect issues these companies have; especially with customer service. I love Embertone but the reality is they should be on here communicating with us every once in a while to let us know what is going on rather than radio silence for months at a time. I find this very odd behavior for this company as they have always been very active with the community. It takes all of 10 minutes to log in and give us some sort of update as to what is going on. Many of us paid a lot of money for this library and are waiting for updates beyond the half-pedaling thing.

If they had issues that required the library to be re-recorded, that's fine but at least let your customers know so we're not hanging in the dark for a year. Saying they are a small company is such a BS excuse for radio silence if I've ever heard one.
To play devil's advocate, this forum is not called "Embertone Customer Support Forum". It's a 3rd party forum where developers choose to or not to be active. So regardless of your expectations based on the past, it doesn't require them to continue to keep everyone up to date in this forum.

I'm really curious how many people here who have complained of their silence have bothered to email their support email address that is located on their website?
 

EgM

Game music!
To play devil's advocate, this forum is not called "Embertone Customer Support Forum". It's a 3rd party forum where developers choose to or not to be active. So regardless of your expectations based on the past, it doesn't require them to continue to keep everyone up to date in this forum.

I'm really curious how many people here who have complained of their silence have bothered to email their support email address that is located on their website?
This. ^

I do a lot of my own sample libraries for my own use, but I wouldn't ever want to have to deal with support on this forum ;) Contact their official support.
 

mojamusic

Active Member
They responded to me straightaway from their support email. I was having an install issue and Nick from support responded almost immediately.
 
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NYC Composer

Senior Member
To play devil's advocate, this forum is not called "Embertone Customer Support Forum". It's a 3rd party forum where developers choose to or not to be active. So regardless of your expectations based on the past, it doesn't require them to continue to keep everyone up to date in this forum.

I'm really curious how many people here who have complained of their silence have bothered to email their support email address that is located on their website?
I completely agree with you, so I did indeed email support yesterday.
 

Mystic

Senior Member
So I'm curious. How many of the people here have emailed them about this issue and actually gotten a response on it? Embertone has always been good with technical support and I can't fault them for that but they seem to be very hush hush about what they are doing with this particular library.

Again, I will say I'm not angry or upset with the company. More confused as to why they are being so quiet about what is going on and not communicating about it. I just find it a bit silly that so many people come up with the most god awful excuses to defend companies when things like this happen.
 
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NYC Composer

Senior Member
So I'm curious. How many of the people here have emailed them about this issue and actually gotten a response on it? Embertone has always been good with technical support and I can't fault them for that but they seem to be very hush hush about what they are doing with this particular library.

Again, I will say I'm not angry or upset with the company. More confused as to why they are being so quiet about what is going on and not communicating about it. I just find it a bit silly that so many people come up with the most god awful excuses to defend companies when things like this happen.
I haven’t gotten a response yet, but it’s been a short time. I questioned them on their quietude.

I’m not angry or upset either-I’ve just loved their ethos as a company up to now, and I encouraged them to be a little more communicative. I’m interested in their response.
 

SoNowWhat?

realised I can type here
OK, My 2 cents worth. It might not be perfect but it's my best piano VI and I love it as it is. I bought it expecting it to be as it is and was not disappointed. It does what it says on the tin. Then Embertone offered to try and add features for some who really wanted them. Props for that and perhaps the communication on this front could have been better as it's clearly taking a long time to get right. However, I'm happy with the VI as it is. If you're not I'm sorry to hear that and I'm sure Embertone would be too. But once again, I got exactly what I was expecting and I love it. I use it as it is and would be happy if they never released the updated features. That was never part of the deal when I bought it. I have many embertone instruments and they are among my favourites. I am not affiliated with Embertone in any way, just my opinion on the subject.
 
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star.keys

Active Member
I sincerely think that this thread deserves to be taken out of commercial announcements section. It is ridiculous to read complaints (for that a piano that cheap) every time I check here, thinking that there would be an update or something new being announced
 

jaketanner

Senior Member
This. ^

I do a lot of my own sample libraries for my own use, but I wouldn't ever want to have to deal with support on this forum ;) Contact their official support.
Totally understand that this is not support, but if Embertone replied at any given time in this forum (which I think they did), then went dark, the least the can do is say something so that it doesn't look like they abandoned their customers. Not saying they need to address any support issues, but at least a few words saying something, and that they're working on the update and can't monitor this forum anymore. That would at least make people aware that THEY are aware.

As others have stated, it this piano wasn't so great sounding, no one would care about the update...but we all want to use this thing without any glitches...so I totally understand the people who paid, and can't use it how they'd like because it's taking them about a year to fix. I went through this with IkMultimedia before...had a product that was unusable because it kept crashing my DAW...took them over a year to update it.

I love this piano, and have tweaked the hell out of it from the default to where it sounds amazing and responds perfectly...just a few minor things to be perfection.
 

Phryq

AlbertMcKay.com
Maybe someone handy with Kontakt can just develop a script that links CC to release-times.

How would that fall short of other half-pedaling scripts? Is that something we can already do within Kontakt?
 

Fleer

Feeding the Trolls
OK, My 2 cents worth. It might not be perfect but it's my best piano VI and I love it as it is. I bought it expecting it to be as it is and was not disappointed. It does what it says on the tin. Then Embertone offered to try and add features for some who really wanted them. Props for that and perhaps the communication on this front could have been better as it's clearly taking a long time to get right. However, I'm happy with the VI as it is. If you're not I'm sorry to hear that and I'm sure Embertone would be too. But once again, I got exactly what I was expecting and I love it. I use it as it is and would be happy if they never released the updated features. That was never part of the deal when I bought it. I have many embertone instruments and they are among my favourites. I am not affiliated with Embertone in any way, just my opinion on the subject.
Same thinking here. Love that piano. Got lots and this one’s definitely among the best sounding IMO.
 

jneebz

Senior Member
Can someone clarify the "re-naming" fix? I changed the .nicnt, .nkc, and .nkr and the Instrument file names. Now when Kontakt tries to open the library I get a load error because it's searching for the original .nicnt with "Steinway" in the name...TIA
 

Funkybot

New Member
I really hope Embertone is going to blow us away with this update whenever it does finally come out. The half-pedaling beta has been available to anyone who contacts support and requests it, but they're clearly working on a lot more than that. This update is approaching almost a year in the making. That said, I also hope that major performance optimizations are part of the hold-up. I've never seen an instrument that eats up voice count/CPU the way this thing does, and I'm far from a great piano player.

It's a wonderful instrument, but I think they should've done an official 1.02-type release for half-pedaling months ago, once it was ready [and just to get it out there], then saved whatever else they were working on for a 1.5 or 2.0 release.
 
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