East West support question

easyrider

Senior Member
They billed me incorrectly for my subscription, My expiry date is December 2020 but they took payment end of March for some bizarre reason.

I emailed them 2 days ago and not received a reply...

Are they generally this slow? I know under the current circumstances things might not be as quick but I dont want to start a paypal dispute

what are your experiences if any with them?
 

josejherring

Senior Member
They billed me incorrectly for my subscription, My expiry date is December 2020 but they took payment end of March for some bizarre reason.

I emailed them 2 days ago and not received a reply...

Are they generally this slow? I know under the current circumstances things might not be as quick but I dont want to start a paypal dispute

what are your experiences if any with them?
Dude. We are on lockdown. The LA mayor has ordered all business closed. I wouldn't expect a speedy reply in these times.

In the past, for 20 years EW customer service has been nothing but kind and supportive. But, Everything is closed except for essential businesses. Workers are at home right now.
 
OP
easyrider

easyrider

Senior Member
Thanks for the info. I managed to get them on chat and the support said they would get it fixed...Fingers crossed they do. Seems very odd them taking an auto renewal payment 3 months into my subscription when it clearly states in my account my subscription ends 29 December 2020
 

bcarwell

Senior Member
I was on Chat last week. The guy took over my computer remotely that day and spent an hour or so fixing everything (successfully). Maybe I lucked out, but I didn't even know they had a Chat and stumbled onto it.

Bob
 

Fleer

Feeding the Trolls
They indeed do great support. I remember Joey Medina being the greatest help ever.
 

NYC Composer

Senior Member
I was on Chat last week. The guy took over my computer remotely that day and spent an hour or so fixing everything (successfully). Maybe I lucked out, but I didn't even know they had a Chat and stumbled onto it.

Bob
I had a similar experience about a year ago. Guy took over my computer and totally sorted it out. It was a little nerve wracking but the results were great.
 

bcarwell

Senior Member
That Outer Limits (remember ?) "Don't touch your television 'set', we're in control !) has only happened to me once before with Tobias at OT and was equally incredible and efficient. Most efficient delivery of customer service I can imagine with live chat a close second... as I await a response from N. I. on a service ticket that looks like it will take a week or more. Not sure I understand their excuse that its because of COVID if their folks are still working at home but willing to cut some slack if indeed that is a bona fide reason.... Meanwhile, back to my petunias...

Boozer Bob