Corrupt Files - Ancient ERA Persia (Urgent)

Discussion in 'SAMPLE Talk' started by tav.one, Sep 16, 2017.

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  1. tav.one

    tav.one Brown Composer

    I purchased Ancient ERA Persia 7-8 hours ago as I received a project that needed just that, the project needs to be sent in less than 15 hours.

    The download files on Best Service are corrupt, I confirmed it with different macs, a PC, different extracting software, various troubleshooting, etc. Even the patches/files that are not corrupt won't load up and show this error to update the engine (I downloaded it for the first time, it IS the latest version)

    Screen Shot 2017-09-16 at 9.42.37 PM.png
    Screen Shot 2017-09-16 at 9.42.57 PM.png
    Screen Shot 2017-09-16 at 9.05.47 PM.png
    Screen Shot 2017-09-16 at 9.05.20 PM.png

    I sent an email to best service 4 hours ago and haven't heard from them, not sure if they will reply or help me because of the weekend.

    Not sure what to do in this situation, can anyone help me?
     
  2. AlexanderSchiborr

    AlexanderSchiborr Senior Member

    2,455
    3,420
    May 1, 2014
    Yo, yeah I guess that Best Service isnĀ“t working over weekends plus they have european time.
    My advice because it is urgent, Go and send a mail and reach out Eduardo directly over the contact formular:
    http://samplelibraries.com/contact/
     
  3. FGBR

    FGBR New Member

    28
    63
    Aug 9, 2016
    I can only confirm that I'm having the exact same problem (bought the library yesterday). Sent them an email early this morning, 13 hours ago.

    Looks like something went wrong in relation to the 1.1 update.

    I'd try their phone number or facebook. Hopefully you can get it sorted out quickly.
    (And I'll get back to you of course if I hear back from them!).

    And since the clock is ticking in your case, I'd start looking at some alternative instrumentation.
     
  4. OP
    OP
    tav.one

    tav.one Brown Composer

    Eduardo replied on Facebook and is sending me the files through wetransfer.

    Problem was on Part 5 & Part 6 of the RAR files
     
  5. TARI

    TARI Senior Member

    632
    239
    Dec 21, 2004
    Spain
    Hello,
    Do you still have the same problem? if so, please send me an email to eduardotarilonte@gmail.com

    Sorry for the inconveniences
    Tari
     
    Polkasound likes this.
  6. FGBR

    FGBR New Member

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    63
    Aug 9, 2016
    Just sent you an email, thanks!
     
  7. FGBR

    FGBR New Member

    28
    63
    Aug 9, 2016
    I just wanted to say that Eduardo got me up and running last night. (And Best Service got back to me as well). Excellent customer service on a late Saturday night.

    Oh, and I love the library as well :thumbsup:
     
  8. OP
    OP
    tav.one

    tav.one Brown Composer

    I also want to thank Eduardo & Best Service for getting in touch at inconvenient time & solving the issue so fast.

    Director liked the track, he specifically mentioned the Rabab & Turkish Oud parts.
    Thank you for the beautiful library.

    OT: Is there a way to purge samples / update sample pool in Engine?
     
    Last edited: Sep 19, 2017
  9. ricoderks

    ricoderks Member

    140
    220
    Jan 11, 2014
    Limburg
    Hello everyone!

    Since the upgrade to Era Ancient Persia the old Desert Winds library wont work for me. Only the soundscapes can be loaded. The message i get when loading from the instrument folder is in the picture.

    I tried to use the new duduk in Era. But it seems the CC11 did'n't work. That's the reason I reached out for the Desert Winds one. But those won't load at all at the moment. Already tried re-installing. Can someone help me?


    Cheers!
     

    Attached Files:

  10. TARI

    TARI Senior Member

    632
    239
    Dec 21, 2004
    Spain
    Hello,
    You can safely delete your desert winds library from your hd since it is included in Persia. For the duduk, we will fix that in the next update but I sent you a PM with the updated patch
    Thank you :)
    Tari
     
    Last edited: Nov 17, 2017
    ricoderks and jacobthestupendous like this.
  11. ricoderks

    ricoderks Member

    140
    220
    Jan 11, 2014
    Limburg
    Hi Eduardo,

    Yes indeed, I will delete it :( haha... Thanks for the update!
    Thank you too!

    Rico
     
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