Anyone using Palette Gear Controller?

Jim Martin

New Member
https://palettegear.com/midi

I recently bought this and it's built nice, but pretty expensive. I'm trying to use it with cubase, but it seems kind of flaky. Often times I have to first load cubase and then unplug the palette gear device from usb and then plug it in again before it's recognized. Anyone else using this and liking the results?
 
OP
Jim Martin

Jim Martin

New Member
Thanks, I think the MIDI stuff is an afterthought so may be sending it back. They have some work to do on this before it's worth the $300 as a midi controller.
 

artomatic

I compose with my EARS
Working great here using Pro Tools 12 on a Mac.
I had to do a little digging to finally make it work!
 

AndyJH

New Member
@Jim Martin — Andy from Palette Gear here. Mind sending us a message in regards to your kit? Palette MIDI mode is admittedly pretty basic so far, but you shouldn't have connectivity issues—mine is working quite well w/Cubase, mapped to VST Quick Controls.

Visit our support page and select "Submit a Request" at the top right.

For anyone following: I'll update the thread here with any useful fixes we come up with.
 
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Anders Wall

55°36'48.6"N 13°07'14.2"E
ProTools 2018, soon Ultimate, and Mac all is fine.

@AndyJH
One improvement would be if the OSD would show the CC value 0-127 when moving faders/knobs
Another would be if one could assign a CC number AND a value to the knob/press function.
As far as I know you can only assign MIDI note numbers to knob/press.

Best,
Anders
 

AndyJH

New Member
ProTools 2018, soon Ultimate, and Mac all is fine.

@AndyJH
One improvement would be if the OSD would show the CC value 0-127 when moving faders/knobs
Another would be if one could assign a CC number AND a value to the knob/press function.
As far as I know you can only assign MIDI note numbers to knob/press.

Best,
Anders
Thanks Anders! Mind posting your thoughts to the feature requests board on our site, for visibility to the rest of the Palette Gear team?

(Note: Not familiar with the etiquette on this particular forum; I hope this is allowed—not trying to poach users, but it helps to have all our feature requests in one place).

- Andy
 

Anders Wall

55°36'48.6"N 13°07'14.2"E
Thanks Anders! Mind posting your thoughts to the feature requests board on our site, for visibility to the rest of the Palette Gear team?

(Note: Not familiar with the etiquette on this particular forum; I hope this is allowed—not trying to poach users, but it helps to have all our feature requests in one place).

- Andy
Did send that to support, like, half a year ago ... to no avail ;)

Best,
Anders
 

AndyJH

New Member
Did send that to support, like, half a year ago ... to no avail ;)

Best,
Anders
That's frustrating; my apologies, Anders. For what it's worth, one of the big reasons behind adding a public feature requests forum was to make all these suggestions more visible and to keep us @ Palette more accountable.
 
OP
Jim Martin

Jim Martin

New Member
@Jim Martin — Andy from Palette Gear here. Mind sending us a message in regards to your kit? Palette MIDI mode is admittedly pretty basic so far, but you shouldn't have connectivity issues—mine is working quite well w/Cubase, mapped to VST Quick Controls.

Visit our support page and select "Submit a Request" at the top right.

For anyone following: I'll update the thread here with any useful fixes we come up with.
Thanks Andy, It's actually on its way back to Amazon because I couldn't justify the cost along with the constant disconnect issues. With regards to my setup, I noticed that in order for it to work at all in Cubase I had to go into Studio -> Devices -> Palette Gear and check the box that said do not use the joystick. After I did that then once Cubase loaded I could at least unplug the usb cable and then plug it in again and Cubase would recognize the device. I was doing all of this using the midi monitor insert on Cubase to debug. Never could get it to work very well. I think you guys have a nice product here, but expand on the MIDI side, I would think that would be your biggest audience.

For now, until the bugs are worked out, I'm going to stick with my FaderMaster Pro. Thanks for the help! BTW, I'm on cubase 9.5 Windows 10 if that helps at all.
 
OP
Jim Martin

Jim Martin

New Member
ProTools 2018, soon Ultimate, and Mac all is fine.

@AndyJH
One improvement would be if the OSD would show the CC value 0-127 when moving faders/knobs
Another would be if one could assign a CC number AND a value to the knob/press function.
As far as I know you can only assign MIDI note numbers to knob/press.

Best,
Anders

+1 on this. This would make a huge difference to the MIDI community and honestly I'm surprised it doesn't already work this way.

Also, if you could make it somehow operate in standard midi mode so that you could connect it via USB to something like the iConnectivity USB interfaces that would be awesome!
 

AndyJH

New Member
Thanks for your insight Jim; I will share your experience with the relevant teammates—that's frustrating for sure.

To be clear RE: development...CC for dial/button press and class-compliance are both part of the planned long-term MIDI improvements already.

The question is moreso priority versus other Palette Gear modes (Lightroom, Photoshop, et al.); hence the need for feature requests posted on our site. Customer feedback holds a lot of sway and helps us prioritize future development.
 

W Ackerman

Just me
I'm using Palette with Studio One and the Adobe CC 2018 applications. I used to have intermittent connectivity issues until I got on their beta track. Somewhere along the line, those problems went away and now it is pretty solid. My impression is that they are a small team and don't give the applications that matter most to me (AE, Pr) much priority. But MIDI support for offboarding instrument articulations to the Palette works fine for me. I would like to add more modules, but am holding back to see how committed they are to the apps I use. New modules (x/y pad, motorized fader) would help convince me.
 

Tomas Simon

New Member
I am way too late to help but for what it's worth I am having the exact same problem with a Korg Nanokontrol 2.

Meaning that it doesn't work until I unplug and plug the usb cable again.

Maybe this issue is not due to the controller but Cubase?

I would appreciate a solution for this problem if anyone can help.
 

Geoff Grace

Senior Member
I'm considering purchasing the same Palette Gear configuration as in Christian's review above to use with Pro Tools 2018.4 on macOS 10.12.6. But first, I'd like to be confident I'll be able to use it without bugs or crashes.

@artomatic: What did you need to do in order to get it to work with Pro Tools 12 on your Mac? Any advice from @Anders Wall would be appreciated as well. I presume Palette Gear has to be configured as a HUI controller in the MIDI Input Devices window. Is that right?

@AndyJH: Are there any updates since your first post a couple of months ago?

Thanks, in advance, to all for any advice.

Best,

Geoff
 

SDCP

Member
I'm considering purchasing the same Palette Gear configuration as in Christian's review above to use with Pro Tools 2018.4 on macOS 10.12.6. But first, I'd like to be confident I'll be able to use it without bugs or crashes.
I don't think you can use it without bugs. I use it with Logic 10.4.1 (High Sierra), and I have learned that I have to open my Logic project first, then plug the Palette Gear USB cable in, then start the Palette Gear software. Then it works fine. I've had problems if I have Palette Gear connected before I open the Logic project.

Hope they can customized Palette Gear for Logic so that the bugs go away. However, I really like the Palette Gear unit, and use it all the time.
 

Anders Wall

55°36'48.6"N 13°07'14.2"E
I don't think you can use it without bugs. I use it with Logic 10.4.1 (High Sierra), and I have learned that I have to open my Logic project first, then plug the Palette Gear USB cable in, then start the Palette Gear software. Then it works fine. I've had problems if I have Palette Gear connected before I open the Logic project.

Hope they can customized Palette Gear for Logic so that the bugs go away. However, I really like the Palette Gear unit, and use it all the time.
Is this a logic "feature"?
Mine load with the rest of the system and is working with no probs. whatsoever.
OSX 10.13.4 and PT2018.4
/Anders
 

SDCP

Member
Don't know Anders. A couple of times Logic would not open the project when Palette Gear software was running. Didn't happen every time, but enough that I tried a few things, and found that if I open Palette Gear after Logic, it works fine.
(Logic 10.4.1, OS 10.13.4)