Yes, that's the exact same problem. I believe that there is a folder with a couple of extra patches of which the violins patch also doesn't load completely. It seems that we finally have the attention of someone of NI support (but I am not holding my breath). So far no solution to the problem.
The "action" is over here: https://support.native-instruments.com/hc/en-us/community/posts/360005411937-Heavyocity-NP02-Rhythmic-Textures-does-not-load-completely-en-us-