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Library shows in Native Access, but not in Kontakt

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benatural

Active Member
Just recently upgraded from Windows 8 to 10 on a couple of slave systems. Now all of a sudden a number of libraries are no longer showing up in Kontakt 5 or 6, even though they do show as installed in Native Access. I've tried a number of things.

  • Clean reinstalling NA and Kontakt
  • Renaming the library folder to force NA to prompt to relocate it
  • Removing the library from the registry to force NA to think the library is uninstalled per this
Nothing seems to work. Anyone know how to fix this?
Click to read more...
 
Did you check in the library panel if they are plainly hidden from sight? What happens when you navigate to the respective library in the browser (not in the library tab) , do the NKIs load from there? At least then you know if it's installed correctly or not.
 
Dirk Ehlert said:
Did you check in the library panel if they are plainly hidden from sight? What happens when you navigate to the respective library in the browser (not in the library tab) , do the NKIs load from there? At least then you know if it's installed correctly or not.
Click to expand...
Hello! Yes, unfortunately they aren't hidden, they just aren't there. I tried to load an instrument directly through the browser and got a notification that the library wasn't installed.
 
Native access has a repair or locate function is that not available? can you double click on one of the instruments in the actual library and see if it it opens..
 
Sears Poncho said:
What happens if you open Kontakt in standalone mode, no DAW?
Click to expand...
Thanks for your reply. I've tried both and it's the same unfortunately.
YaniDee said:
Native access has a repair or locate function is that not available? can you double click on one of the instruments in the actual library and see if it it opens..
Click to expand...
I have tried the relocate option and that did not seem to work. I've seen the repair option before, but cannot seem to get it now. Double clicking in NA, under the installed tab, shows stats about the library like it's serial, path, and version, but no other options present themselves.
EvilDragon said:
Also make sure you're on very latest versions of Kontakt 5 and 6. A library won't show in Libraries tab if it requires a higher version than the one you have installed.
Click to expand...
Thanks for this suggestion. Kontakt 5 and 6 are currently at the latest version.

I wonder if this has something to do with the machine id changing due to the windows 10 upgrade, and that messing with Kontakt somehow?
 
Yeah, that might be likely. The old activation codes are written in registry, uninstaller doesn't remove those.

You could try going to regedit, then navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Native Instruments, then check every key in there, when you see SYSTEMID, HU, JDX or KEY string values, remove them. Then rerun NA. Hopefully it will reauthorize everything.


(Of course, back up that registry hive before doing this all!)
 
benatural said:
Double clicking in NA, under the installed tab, shows stats about the library like it's serial, path, and version, but no other options present themselves.
Click to expand...
I mean go to the actual library folder on your hard drive and double click on an instrument (nki) file and see what happens..or right click on the nki file and choose "open with" Kontakt..
 
YaniDee said:
I mean go to the actual library folder on your hard drive and double click on an instrument (nki) file and see what happens..or right click on the nki file and choose "open with" Kontakt..
Click to expand...
Oh I see, thank you for clarifying. I'll give that a shot.
EvilDragon said:
Yeah, that might be likely. The old activation codes are written in registry, uninstaller doesn't remove those.

You could try going to regedit, then navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Native Instruments, then check every key in there, when you see SYSTEMID, HU, JDX or KEY string values, remove them. Then rerun NA. Hopefully it will reauthorize everything.


(Of course, back up that registry hive before doing this all!)
Click to expand...
Thank you, I'll take a look!
 
Quick update on this. Unfortunately none of the suggestions worked for some reason. What did work was a brute Force solution, basically I uninstalled all native instruments programs, manually deleted their folders from all locations on the OS drive, and manually deleted every single registry instance in the registry. And that seems to have worked, native access and contact are now synced up and libraries are loading again
 
Seems like an extreme solution and an extremely frustrating situation.

NI/Kontakt stuff always seems so...precarious to me. Like, once you get it up and running don’t change anything!

I have been wanting to move my entire K12U install to a SDD but haven’t worked up the courage.

Glad you got it fixed 👍
 
Eckoes said:
Seems like an extreme solution and an extremely frustrating situation.

NI/Kontakt stuff always seems so...precarious to me. Like, once you get it up and running don’t change anything!

I have been wanting to move my entire K12U install to a SDD but haven’t worked up the courage.

Glad you got it fixed 👍
Click to expand...
Definitely. On Windows at least, there are only so many variables that can cause something like this to happen, and so the full brute force solution, while not the most elegant, was the most expedient and thorough. All told I was able to fix two systems this way in about an hour.
 
EvilDragon said:
Also make sure you're on very latest versions of Kontakt 5 and 6. A library won't show in Libraries tab if it requires a higher version than the one you have installed.
Click to expand...
Thank you for pointing this out. I had a similiar problem just before this thread. I had failed to notice that Elysion needed Kontakt 6.something and I have only 5.8. So, Kontakt did not show the library in the lib tab and when trying to start it from the files tab, gave the error message that the library was not installed. This error message is a) wrong, as the library had been installed correctly, and b) most irritating because it draws the attention into the wrong direction, and c) could simply say that an updated version of Kontakt is needed and, in this form, be really helpful. But for reasons we will never know, NI chose another error message and NI support gave me little hope that my suggestion to change this error message would be realized in the near future. Seems to be very elaborate or costly to do this ...
 
EvilDragon said:
Also make sure you're on very latest versions of Kontakt 5 and 6. A library won't show in Libraries tab if it requires a higher version than the one you have installed.
Click to expand...
My installation must be an exception, cause I have the new Kontakt 6 libs (Ethereal earth, Hybrid Keys, etc) showing in my libraries tab in K 5.8.1 (standalone & plugin)..If I try and load them however, I get a message saying "your version of Kontakt is too old to load this library". May not be the case if you don't own K6..
frank_m said:
and c) could simply say that an updated version of Kontakt is needed and, in this form, be really helpful.
Click to expand...
See above..
 
I got a solution that also takes time but maybe faster then uninstalling...


Somehow, the "Relocate ALL" function doesn work properly. So when you have the issue of not showing the NKI file in the instrument overview, try the following:

1. Change the driveletter of the harddrive where your content is installed.
2. Go to NAccess, press "Refresh". Now, it should show "Repair" on the most of the librarys.
3. Now go back and change the Harddriveletter back to its original name.
4. Go back to NAccess and press "Refresh" again. It still should say "Repair".
5. Now you can repair the librarys by clicking each one by itself - Relocate". Dont use the "RELOCATE ALL" thing, its doing something different. Somehow, this worked for me, all Librarys show up as before.

And yes, the NKI Files and also the nicnt files did stay where they where, its just a bug from native i think.
 
Yeah there's an unfortunate bug in NA on Windows where Relocate All option uses Mac-style forward slashes for folder delimiting instead of Windows-style backslashes. Will be fixed in next NA update, but I don't know when that's gonna be.
 
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