Garry
Senior Member
I suddenly started to experience a strange bug with Dominus (and no other library): playing any note would just result in a loud click, a hissing sound, followed by a loud click. Tried all the obvious stuff, but couldn't get around it.
I emailed Fluffy Audio support, and within hours, Paulo sent the following reply, which fixed it right away:
1) Load Dominus in Kontakt
2) Move the modwheel
3) Play a note to see if it works
4) if it does resave the patch -
The origin of the Kontakt-related error is unknown, but apparently this fixes it forever! Awesome!
I wanted to share it here, because (i) it may help others, as it sounds like an error encountered before, (ii) I wanted to highlight great support service from Fluffy Audio, and (iii) I've been advocating on another thread that when we have problems with products we should FIRST contact support, and provide them an opportunity to fix it, before making complaints on forums like VI-C and others. If they can, share it, and if they can't/won't/don't answer, share that too, but at least you gave them a chance, and that information is also valuable to other users and potential buyers too.
I emailed Fluffy Audio support, and within hours, Paulo sent the following reply, which fixed it right away:
1) Load Dominus in Kontakt
2) Move the modwheel
3) Play a note to see if it works
4) if it does resave the patch -
The origin of the Kontakt-related error is unknown, but apparently this fixes it forever! Awesome!
I wanted to share it here, because (i) it may help others, as it sounds like an error encountered before, (ii) I wanted to highlight great support service from Fluffy Audio, and (iii) I've been advocating on another thread that when we have problems with products we should FIRST contact support, and provide them an opportunity to fix it, before making complaints on forums like VI-C and others. If they can, share it, and if they can't/won't/don't answer, share that too, but at least you gave them a chance, and that information is also valuable to other users and potential buyers too.