Garry
Senior Member
Urgh... another pointless anti-Spitfire thread, destined for the drama zone.
6 Spitfire libraries in, and I'm yet to be disappointed. All excellent quality, all great value.
If I ever have a problem, I go to the Helpdesk, and have never found a group more responsive and helpful, in any industry. Example: I had a problem with loading/saving the ostinatum - contacted the help desk, who were incredibly helpful, and did a ton of things to try to fix it, over a long period; when they were eventually unable to resolve it, they also contacted NI to see if it was a Kontakt issue; then I was passed on to another Spitfire support guy while he went on vacation so that I wouldn't have to start again from scratch; first guy then continued where he left off when he go back from vacation, following up to see how things were without my asking. Eventually, I resolved that it was a weird problem on my computer, nothing to do with Spitfire's software, after which it worked perfectly. The support desk were just glad it was resolved, and not a hint of a snarky, 'we knew it wasn't our fault'. Just glad to help.
Bleating about issues on forums before fully checking out the problem and whether it can be fixed doesn't help anyone. Getting the support you need first, and then posting here to say how you resolved the problem does help others and would be far preferable. If you get poor support, post that too - but in my experience, I doubt you'll get that from Spitfire. But the endless, mindless speculation and negative comments does nothing to help anyone, and just drives away yet another developer, and in this case, I think a developer who demonstrably does FAR more than any other to generate and support a community: LABS, PianoBook, monthly journal, quick tips, creative cribs, charity donations; educational discounts, composer interviews, and many others. This is not a company here to rip you off. It's a company that loves what they do, uses themselves the tools they make, and wants to make the best product they can for a community they feel part of. We as the community have 2 options: we can recognize this, and deal with genuine feedback responsibly in the hope of mutual benefit, or we can childishly score points on an anonymous forum. It's a choice guys, but collectively, these choices have consequences.
I've been down the rabbit hole of getting involved in discussions like this before, and not wanting to go that route again, this will be my only contribution.
But from my perspective, and I'm sure many others, as a parting comment, I'd like to say thank you to @paulthomson, thank you @christianhenson and thank you @Spitfire Team and @SpitfireSupport. Your products have greatly enriched my life. I came into this hobby largely because of your products, and I continue to get many hours of enjoyment through using them, and learning about the craft through the support you generously freely provide.
6 Spitfire libraries in, and I'm yet to be disappointed. All excellent quality, all great value.
If I ever have a problem, I go to the Helpdesk, and have never found a group more responsive and helpful, in any industry. Example: I had a problem with loading/saving the ostinatum - contacted the help desk, who were incredibly helpful, and did a ton of things to try to fix it, over a long period; when they were eventually unable to resolve it, they also contacted NI to see if it was a Kontakt issue; then I was passed on to another Spitfire support guy while he went on vacation so that I wouldn't have to start again from scratch; first guy then continued where he left off when he go back from vacation, following up to see how things were without my asking. Eventually, I resolved that it was a weird problem on my computer, nothing to do with Spitfire's software, after which it worked perfectly. The support desk were just glad it was resolved, and not a hint of a snarky, 'we knew it wasn't our fault'. Just glad to help.
Bleating about issues on forums before fully checking out the problem and whether it can be fixed doesn't help anyone. Getting the support you need first, and then posting here to say how you resolved the problem does help others and would be far preferable. If you get poor support, post that too - but in my experience, I doubt you'll get that from Spitfire. But the endless, mindless speculation and negative comments does nothing to help anyone, and just drives away yet another developer, and in this case, I think a developer who demonstrably does FAR more than any other to generate and support a community: LABS, PianoBook, monthly journal, quick tips, creative cribs, charity donations; educational discounts, composer interviews, and many others. This is not a company here to rip you off. It's a company that loves what they do, uses themselves the tools they make, and wants to make the best product they can for a community they feel part of. We as the community have 2 options: we can recognize this, and deal with genuine feedback responsibly in the hope of mutual benefit, or we can childishly score points on an anonymous forum. It's a choice guys, but collectively, these choices have consequences.
I've been down the rabbit hole of getting involved in discussions like this before, and not wanting to go that route again, this will be my only contribution.
But from my perspective, and I'm sure many others, as a parting comment, I'd like to say thank you to @paulthomson, thank you @christianhenson and thank you @Spitfire Team and @SpitfireSupport. Your products have greatly enriched my life. I came into this hobby largely because of your products, and I continue to get many hours of enjoyment through using them, and learning about the craft through the support you generously freely provide.
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