Komplete Kontrol S88 cannot play in Cubase / Nuendo

[iMovieShout]

Hey folks,
So here's a really annoying head scratcher!!
Having returned from a few days away, I've switched on my studio, loaded up Cubase 9.5 and hey presto everything works except I can no longer play any notes from my NI Komplete Kontrol S88 keyboard or my Roland A49.
What is really weird is that I can play any Kontakt instrument live - that is, not through the DAW.
I've also just loaded Nuendo 8, and exactly the same problem.

I've checked the Studio Setup -> MIDI Port Setup, and all appears to be ok, but its been a while since I've looked at this, so I could be wrong (photo attached).
In the attached, I'm using Arturia Piano to show what is happening, but I get the same problem no matter which of the instruments I select. Worth noting that when I press a MIDI keyboard key (say from the S88) that the MIDI data does register in Cubase's MIDI meter. Its not mixer or output routing related as I can use the mouse to click on the keyboard and create notes.

I'm supposed to be having a film producer over at the weekend to start a spotting session, but without keyboards actually working with Cubase, this is looking to be a bit embarrassing.
HELP !!

Really hoping someone out there has come across this and can help.
Thanks in advance,
Jon

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[tommalm]

Hey folks,
So here's a really annoying head scratcher!!
Having returned from a few days away, I've switched on my studio, loaded up Cubase 9.5 and hey presto everything works except I can no longer play any notes from my NI Komplete Kontrol S88 keyboard or my Roland A49.
What is really weird is that I can play any Kontakt instrument live - that is, not through the DAW.
I've also just loaded Nuendo 8, and exactly the same problem.

I've checked the Studio Setup -> MIDI Port Setup, and all appears to be ok, but its been a while since I've looked at this, so I could be wrong (photo attached).
In the attached, I'm using Arturia Piano to show what is happening, but I get the same problem no matter which of the instruments I select. Worth noting that when I press a MIDI keyboard key (say from the S88) that the MIDI data does register in Cubase's MIDI meter. Its not mixer or output routing related as I can use the mouse to click on the keyboard and create notes.

I'm supposed to be having a film producer over at the weekend to start a spotting session, but without keyboards actually working with Cubase, this is looking to be a bit embarrassing.
HELP !!

Really hoping someone out there has come across this and can help.
Thanks in advance,
Jon

Hi!

This may sound a bit silly, but have you tried turning your keyboard on/off again? Depending on your motherboard and USB power settings, you might encounter this kind of problem. If you haven't already tried it, cycle your keyboard's power. It may help.

 

[iMovieShout]

Ok, so we have fixed the problem, and before Steinberg even had a chance to help us out
A recording buddy of mine spotted that all of the Cubase / Nuendo settings in File->Preferences->MIDI had all be unchecked. So, all we did was click the Default button, and hey presto its all working again. No idea how these were changed, except that maybe a Windows update or the latest Nuendo update might have changed the settings - though it seems unlikely.

A little tinkering afterwards found that there is a checkbox called 'MIDI Thru Active' which must be set in order for a MIDI keyboard to be able to play a VST instrument in Cubase and Nuendo.

Thanks for the various tips and suggestions.