There's a strategy in public relations that in the face of criticism and controversy, it's better to remain silent than to defend your position, as it might blow up in your face leading to even more attention being drawn to the situation. Clearly, VSL is following this strategy, trying to avoid engaging people in a back and forth debate. To some though, it will appear as arrogance on their part, or a lack of consideration for frustrated customers that have been waiting month after month for a player that seemingly will never come. Further, digging their feet in the sand by resisting the idea that the legatos are not up to standard does further harm to the goodwill and trust of customers. Pride is a powerful force, and when you've done as much quality work as VSL has, it's hard to accept that this might be one time where you fell short.