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Corrupt Files - Ancient ERA Persia (Urgent)

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tav.one

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I purchased Ancient ERA Persia 7-8 hours ago as I received a project that needed just that, the project needs to be sent in less than 15 hours.

The download files on Best Service are corrupt, I confirmed it with different macs, a PC, different extracting software, various troubleshooting, etc. Even the patches/files that are not corrupt won't load up and show this error to update the engine (I downloaded it for the first time, it IS the latest version)

Screen Shot 2017-09-16 at 9.42.37 PM.png
Screen Shot 2017-09-16 at 9.42.57 PM.png
Screen Shot 2017-09-16 at 9.05.47 PM.png
Screen Shot 2017-09-16 at 9.05.20 PM.png

I sent an email to best service 4 hours ago and haven't heard from them, not sure if they will reply or help me because of the weekend.

Not sure what to do in this situation, can anyone help me?
 
I purchased Ancient ERA Persia 7-8 hours ago as I received a project that needed just that, the project needs to be sent in less than 15 hours.

The download files on Best Service are corrupt, I confirmed it with different macs, a PC, different extracting software, various troubleshooting, etc. Even the patches/files that are not corrupt won't load up and show this error to update the engine (I downloaded it for the first time, it IS the latest version)

Screen Shot 2017-09-16 at 9.42.37 PM.png
Screen Shot 2017-09-16 at 9.42.57 PM.png
Screen Shot 2017-09-16 at 9.05.47 PM.png
Screen Shot 2017-09-16 at 9.05.20 PM.png

I sent an email to best service 4 hours ago and haven't heard from them, not sure if they will reply or help me because of the weekend.

Not sure what to do in this situation, can anyone help me?

Yo, yeah I guess that Best Service isn´t working over weekends plus they have european time.
My advice because it is urgent, Go and send a mail and reach out Eduardo directly over the contact formular:
https://samplelibraries.com/contact/
 
I can only confirm that I'm having the exact same problem (bought the library yesterday). Sent them an email early this morning, 13 hours ago.

Looks like something went wrong in relation to the 1.1 update.

I'd try their phone number or facebook. Hopefully you can get it sorted out quickly.
(And I'll get back to you of course if I hear back from them!).

And since the clock is ticking in your case, I'd start looking at some alternative instrumentation.
 
Eduardo replied on Facebook and is sending me the files through wetransfer.

Problem was on Part 5 & Part 6 of the RAR files
 
I can only confirm that I'm having the exact same problem (bought the library yesterday). Sent them an email early this morning, 13 hours ago.

Looks like something went wrong in relation to the 1.1 update.

I'd try their phone number or facebook. Hopefully you can get it sorted out quickly.
(And I'll get back to you of course if I hear back from them!).

And since the clock is ticking in your case, I'd start looking at some alternative instrumentation.
Hello,
Do you still have the same problem? if so, please send me an email to [email protected]

Sorry for the inconveniences
Tari
 
I also want to thank Eduardo & Best Service for getting in touch at inconvenient time & solving the issue so fast.

Director liked the track, he specifically mentioned the Rabab & Turkish Oud parts.
Thank you for the beautiful library.

OT: Is there a way to purge samples / update sample pool in Engine?
 
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Hello everyone!

Since the upgrade to Era Ancient Persia the old Desert Winds library wont work for me. Only the soundscapes can be loaded. The message i get when loading from the instrument folder is in the picture.

I tried to use the new duduk in Era. But it seems the CC11 did'n't work. That's the reason I reached out for the Desert Winds one. But those won't load at all at the moment. Already tried re-installing. Can someone help me?


Cheers!
 

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Hello everyone!

Since the upgrade to Era Ancient Persia the old Desert Winds library wont work for me. Only the soundscapes can be loaded. The message i get when loading from the instrument folder is in the picture.

I tried to use the new duduk in Era. But it seems the CC11 did'n't work. That's the reason I reached out for the Desert Winds one. But those won't load at all at the moment. Already tried re-installing. Can someone help me?


Cheers!
Hello,
You can safely delete your desert winds library from your hd since it is included in Persia. For the duduk, we will fix that in the next update but I sent you a PM with the updated patch
Thank you :)
Tari
 
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