I know there's another thread going about quality of support, but I just had a really unique experience with Spitfire Audio that I think warrants its own thread. I was scratching my head regarding installing the BT Phobos library on my new computer. I initially tried installing just the update, in hopes that I could link it to the content previously downloaded on an external SSD now hooked up to the new computer (a la the way you do it with Spectrasonics). Subsequently reading the manual, though, I discovered that Phobos requires a complete download each time. There was a link in an open instance of Phobos for help with library issues. I clicked it, and it took me to a page with info on resolving the problem. Then there was a chime, and live help (a guy named Sandy from Spitfire) was asking if I needed any assistance. Whole thing was resolved in minutes (he reset things in my Spitfire Library Manager so that the whole library would download once again). Pretty incredible to get this level of service. Spitfire certainly has put a lot of effort into linking the service to the plug-in and the help page. And, they've got smart people right there waiting to step in. Very thorough.